Protection set by you

Before the first spin: responsible gambling at Reelraven Casino

From the age of 18, deposit limits, loss limits, session time reminders, self-exclusion and cool-off periods sit in every account here.

Set a deposit limit

Licensed & auditedALSI-370668 via Anjouan Offshore Finance Authority, audited by SIQ, iTech Labs, QUINEL.

Four essentials

Facts that keep play in your hands

Reelraven Casino keeps the same four facts visible to every New Zealand player, all day.

Minimum age18+

LicenceAnjouan Offshore Finance Authority, ALSI-370668

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Built-in safeguards

When the session starts to stretch

After this section you will know which switch to reach for and when.

Cap your deposits

A deposit limit caps how much you can add to the account in a set period. Set it before you play, not after a loss.

Net loss ceiling

A loss limit stops further play once your net losses for the period reach the line you set. Choose it on a calm day.

Where did the evening go?

Session time reminders nudge you at intervals you choose, so a long sitting does not slip past unnoticed. Switch them on if the clock runs away.

Platform-wide closure

Self-exclusion closes access to gambling here and, as this market requires, across the operator's platforms. Ask for it when a pause feels too easy to break.

Take a short break

A cool-off period is a short break with no play for the length you pick. Take one when sessions stretch longer than you meant.

Four quiet steps

Where do you set a limit?

By the end you will have a limit switched on and a note of where to change it.

Where are my settings?

Sign in, then open your profile and the settings area behind your name. Check that the email shown is the one you still read.

Separate from the cashier

Look for the responsible gambling tab, kept apart from bonus and payment pages. Read the five controls there before you touch one.

Deposit first, loss second

Pick deposit, loss or session time, depending on what usually slips. Each sits in its own row, so take them one at a time.

The moment it locks in

Save the figure and confirm the change, then check the summary line that appears. That line is what the account will hold you to.

Three services that answer

Free help across New Zealand

Three free services that listen, advise and support players and the people around them.

Gambling Helpline Aotearoa

By the time a session ends at 3am, this line is still answering: free, confidential, day or night, for players and for relatives who want to understand what is happening. Text support works too if speaking feels hard. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Around 18 clinics sit across the country, offering free counselling, peer support and cultural support in the daytime on weekdays. Relatives are welcome, and reaching out costs nothing but a call or a text. pgf.nz

Safer Gambling Aotearoa

Health New Zealand runs this information site for players and families, setting out the signs of harm, practical tips and a finder for support close to home. A calm place to read before deciding anything. safergambling.org.nz

Is play still just entertainment for me?

Catching these early is the whole point: a pattern seen at the start costs little, while one seen after months costs much. Setting a limit or taking a pause is the first step, and it is a normal one to take.

Few of these show up alone; usually two or three arrive together.

Playing longer than you planned
Chasing money already spent
Hiding your play from others
Deposits creeping past the usual
Borrowing to keep playing
Sleep and work losing ground
Feeling low once you log out

Checked at the door, not after the loss

What the documents prove. Before an account opens, we ask for proof of identity, and the same check comes back before the first withdrawal. No one under 18 can join, and a suspected minor is not allowed to play.

Blocked before, not after. A device handed around the house can carry gambling screen-blocking software, which stops the site from loading at all. Setting it up before anyone asks is calmer than taking the phone back later, once money has gone.

Support for whanau. A relative can start a plain conversation about money and time without naming blame, then ring the Gambling Helpline Aotearoa on 0800 654 655. That call is free, answers around the clock, and also takes a text on 8006.

Choose the break that fits the day

Take a few days out. A cool-off is a short break you start yourself from the account settings, lasting hours or days rather than seasons. Access pauses for that stretch, and once it ends your details, balance and history are as you left them.

The door that stays shut. Self-exclusion closes your access for a long stretch instead of a short one, and it cannot be lifted early once it starts. Starting it in the account settings means those weeks or months stay fixed, whatever the mood on a given evening.

Is there a register here? New Zealand has no national exclusion register, so the casino account is where self-exclusion is set and where it holds. The gambling help line talked through above can help you plan a longer stop and what comes next.

Help that stays

Set the answer before you need it

At Reelraven Casino we answer plainly, so nothing about a limit or a break comes as a surprise.

Does self-exclusion here block me from other casinos too?+

No. New Zealand has no national self-exclusion register, so the exclusion you set in your Reelraven Casino account covers this account only. Other casinos will not know about it, and you would need to ask each of them separately.

Where do I find limit settings on the mobile site?+

The same account section appears in the mobile version of the site, with the same limit and exclusion controls you see on a desktop. One sign-in is enough, so you can set or check a limit wherever you happen to be.

Why does the casino check my age before I can play?+

Only players aged 18 or over may hold an account, and your identity and age are verified before activation. This keeps anyone under 18 away from the tables and the reels, whatever device they pick up.

Can I end a self-exclusion early if I change my mind?+

No. The exclusion runs for the whole period you chose, and it does not lift early because you ask. That firmness is the point: the decision is made in calm conditions, not in the middle of an urge.

What does a cool-off pause change, and when can I play again?+

During the pause your account is closed to play, while the rest of your details stay as they are. Once the period you picked has passed, access returns on its own and you can play again without asking anyone.