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Answers tonight

Reelraven Casino contact: you are one line from help

Players in New Zealand reach our team by live chat, e-mail or phone, and someone answers 24 hours a day, 7 days a week.

Talk to support Secure signup, 18+ only
Paid out today
166,153 NZ$
3,462 Players online
Licensed & auditedALSI-370668 via Anjouan Offshore Finance Authority, audited by SIQ, iTech Labs, QUINEL.
Fast withdrawalsAverage payout in 13 minutes, up to NZ$54,000 per withdrawal.
Data protection256-bit TLS encryption, eCOGRA alternative dispute resolution.
When you need a person

Your question, matched to the right channel

Use this when you need a person now and want to know which route answers quickest.

Need an answer right now
Best for anything with a timer on it, like a pending withdrawal or a locked login, and typical replies land within four minutes.
Start chat
Your paper trail
Best for statements, screenshots and anything you want in writing; write to [email protected] and expect a reply within twelve hours.
Write to us
Can I speak to someone?
Best when you want a voice, especially about payments or account limits; call +64 9 022 7402, NZST, and a person picks up within five minutes.
Call now
Reelraven Casino in Aotearoa

Set up in New Zealand, answered in New Zealand time

Everything here settles the New Zealand side: the local number, your clock, your language and where to escalate.

Reach us

New Zealand phone+64 9 022 7402
Support time zoneNZST
Languages spokenEnglish, German, Finnish, Norwegian
Support e-mail[email protected]

Supervision

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-370668

Help and care

Gambling support groupsProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Have these details in front of you

Keep these five details handy and the conversation moves straight to solving it.

  • Your registered email address
  • Account username and player ID
  • Date, time and amount in NZ$
  • Screenshot of the screen or slip
  • Name of the game or table
When a chat is not enough

Which address should I write to?

Splitting our inboxes this way is how a small team keeps replies short and answers on time.

Your account

General support and everyday questions[email protected]
Verification and document checks[email protected]

Payments

Deposits and withdrawals[email protected]

Everything else

Complaints and unresolved issues[email protected]
Privacy and personal data requests[email protected]
Business and partnerships[email protected]
Quick reference

While you are waiting to hear back

Reading this leaves you knowing which channel to open and how long a reply usually takes.

Live chat

Chat hours24 hours a day, 7 days a week
Chat first reply4 minutes
Time zone shownNZST

E-mail

E-mail address[email protected]
E-mail reply12 hours

Phone

Phone number+64 9 022 7402
Phone waiting time5 minutes
Reelraven Casino complaints path

From chat reply to regulator review

This block removes the worry that a bad answer is the end of the road, showing the steps past it.

Your own words, your goal
Start with the team who already knows your case: explain the problem in live chat or by e-mail and say what outcome you want.
Before you move up, ask for a reference
Ask for a reference number so the thread has a name, and note the reply you were given along with the date it arrived.
Reelraven Casino manager review
If the answer still misses, request a review by a manager and send the full story to [email protected] with your reference included.
Take your case to the licensing body
Should the manager review leave things unresolved, you may take the matter to the Anjouan Offshore Finance Authority, the body that licenses us.
Reelraven Casino quick answers

Reelraven Casino answers the usual worries

The six things New Zealand players ask before they ever open a chat window.

trustWhy do I need to ask for my own data?+
Any player can request a copy of their personal data or ask for its deletion. Write to [email protected] and the team confirms your identity, then answers within the legal window. Records we must keep for licensing remain after deletion.
trustWhat if I have forgotten which email I registered?+
Name, date of birth and the email address on the account are enough. Support never needs your password and will not ask for it. A quick look at recent deposit details speeds the match up.
trustCan I write to you in a language other than English?+
Our team replies in English, German, Finnish and Norwegian. English covers the New Zealand line at every hour of the day. Less common languages can take a little longer to answer.
trustWhere do I send my documents for checking?+
Verification normally finishes within 64 hours of receiving your documents. Proof of identity, proof of address and payment method confirmation are the three we need. Sending all three in one message is the quickest route.
trustWhen did Anjouan licence this casino?+
Reelraven Casino LLC holds licence ALSI-370668 from the Anjouan Offshore Finance Authority. That licence number appears on the site footer and on request. The same regulator hears complaints that we cannot settle.
trustWhat happens when I contact you at 2am?+
Someone answers 24 hours a day, seven days a week, including public holidays here in New Zealand. Chat replies typically land in four minutes, phone calls in about five, and email within twelve hours.

Confidential help away from the screen

Three New Zealand organisations give gambling support that has nothing to do with Reelraven Casino, and they speak with you privately and without judgement. Our own deposit limits and cool-off periods sit alongside them.

Problem Gambling Foundation of New Zealand. Counselling and practical advice for anyone affected by gambling, including whanau who want to understand what is happening.

Gambling Helpline New Zealand. A confidential line answered by trained people who listen first and then suggest the next step that suits you.

Multi-Venue Exclusion Programme. Helps venues and players arrange an exclusion across multiple gambling sites in one local area, so one decision holds.

Learn more
Checking us out

Names, numbers on record, not a mystery

These details sit here openly because Reelraven Casino would rather be checked than taken on trust.

The company

Legal nameReelraven Casino LLC
Company number278877 (Anjouan)
Registered addressHombo Road, Mutsamudu

The licence

RegulatorAnjouan Offshore Finance Authority
Licence numberALSI-370668

Written contact

Support e-mail[email protected]

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