Start the check

Verify your Reelraven Casino account now and cash out later with no hold

Verification exists because the licence requires us to know who plays and who gets paid, and it takes up to 64 hours.

Start verification

Licensed & auditedALSI-370668 via Anjouan Offshore Finance Authority, audited by SIQ, iTech Labs, QUINEL.

No surprises

See the check in six short lines

Reading these six lines means you know who asks, why, how long, and where to send questions.

Who checks

Reelraven Casino LLC

Licence

Anjouan Offshore Finance Authority, ALSI-370668

How long

64 hours

Required

At the latest before the first withdrawal

Questions

[email protected]

Minimum age

18+

Pass it first

Sending your papers and wanting them accepted

By the end of these four steps your file goes in clean and you know what to expect.

Is my photo clear enough?

Photograph your proof of identity flat on a table in daylight, with all four corners inside the frame and no glare across the photo or the text.

Which bill counts?

For proof of address, use a bill or bank letter from the last three months showing your name and full home address exactly as it appears on your account.

Hide the middle digits

Prove the payment method belongs to you: show the card with the middle digits hidden, or a screenshot of the e-wallet account in your own name.

Before the email, after the email

Once sent, checking takes up to 64 hours; if a file is unreadable we contact you, and a sharp replacement usually clears the hold sooner.

Your file is open

Which papers does the casino check?

This removes the usual worry that you will send the wrong thing and be asked again.

Proof of identity

ConfirmsYou are the person named on the account

Must showFull name, photo, date of birth, readable

Proof of address

ConfirmsWhere you actually live in New Zealand

Must showName, home address, dated within three months

Payment method confirmation

ConfirmsThe card or wallet is yours to use

Must showYour name, last four digits, no full number

You are not in trouble

Know in advance when the check lands

Most players fear the check blocks them for no reason; here is exactly when it arrives.

Raising your weekly cap

Wanting to send more each week means the casino must know the money is yours, so identity and payment proof get requested before the new limit applies.

Why is my payout held?

Cashing out the first time triggers the full check, because the license requires verified identity before any payout leaves the casino to you.

A payment method the casino has not seen

Adding a card or wallet the casino has not seen means confirming it is yours, so expect a request for that payment method's confirmation before the next move.

Before the big one, after the big one

Deposits or withdrawals far above your usual pattern bring a question about where the funds came from, which is standard practice under the Anjouan license.

Why is the casino asking about my money?

The Anjouan Offshore Finance Authority licence ALSI-370668 obliges Reelraven Casino to trace where stakes and deposits come from, so proof of source of funds is part of staying legal. Treat it as paperwork, not suspicion: plenty of New Zealand players are asked every week.

Depending on your case, the reviewer may ask for any of these:

Recent bank statements
Payslips from your employer
A copy of your tax return
Notice of a benefit payment
Paperwork for a property sale

You can send the same paper again

Was my screenshot the problem? A saved screen capture loses the detail that security features need, so the team cannot confirm the paper is genuine and sends it back. Photograph the paper itself, not the screen Keep the whole document inside the frame

Address proof past its date. Address proof loses its value once it ages past the check window, so the team asks for something issued more recently. Send a bill from the last few months Pick a statement showing your full name

A photo the reviewer can read. A soft or cropped image hides corners, numbers and portraits, which leaves the reviewer unable to verify the details. Rest on a flat surface in good light Check all four corners are visible

Your answers, up front

Still waiting on your check?

After reading, you will know how each awkward verification case gets handled.

My name has changed since my ID was issued — can I still pass?+

Yes. A marriage certificate or a deed poll document linking the old name to the new one closes the gap, so send that alongside your current identification. The verification team matches the two records once both are in hand at [email protected].

Are the documents I upload safe with Reelraven Casino?+

Files travel over 256-bit TLS encryption and reach only the staff who review checks. Your papers stay with Reelraven Casino LLC for the purposes the licence sets out, and the privacy team answers any question at [email protected].

A document got refused — what happens now?+

One refusal is routine and simply means something was unclear. The reviewer tells you which paper failed and why, then you upload a sharper copy or a different bill. Nothing is closed, and your 64-hour window restarts from the fresh upload.

How many hours before the team finishes checking me?+

Budget 64 hours from the moment your last file lands. Many sets clear well inside that window, though a source of funds question adds a step. Your withdrawal stays queued rather than cancelled while the review runs.

Do I need to be verified before I can take money out?+

Yes, that is the latest point the licence allows a check to be pending. Reelraven Casino may also ask at registration or after your first deposit, so having papers ready early saves a wait later.

Will I have to send my documents in again at some point?+

Possibly, yes. A renamed card, an expired passport or a big change in how you fund the account can prompt a fresh copy. Repeat requests are rare for players whose details stay the same.